Last updated: July 21, 2026
Thank you for purchasing artwork, prints, merchandise, or commissioned work. Maria Grasmick Refund and Returns Policy explains when returns, replacements, cancellations, and refunds may be available for purchases made through MariaGrasmick.com.
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1. Made-to-Order Products in Maria Grasmick Refund and Returns Policy
Most physical products sold through MariaGrasmick.com are created specifically after an order is placed. These may include framed prints, canvas prints, acrylic prints, apparel, journals, drinkware, and other merchandise.
Because these products are made to order, returns or exchanges are not accepted for:
- Changes of mind
- Ordering the wrong size, color, or product
- Customer preference
- Minor color differences caused by screen settings
- Incorrect shipping information provided by the customer
Please review all product details and order information carefully before completing checkout.
2. Damaged, Defective, or Incorrect Products
A replacement or refund may be available when an item arrives:
- Damaged
- Defective
- Misprinted
- In the wrong size or product due to a production error
- Materially different from the item ordered
Report the issue within 30 days of delivery by emailing:
Include:
- Your name
- Order number
- A description of the problem
- Clear photographs of the item
- Photographs of the packaging and shipping label
Do not discard the product or packaging until the claim has been reviewed. Printify currently provides qualifying reprints or refunds for damaged products and manufacturing errors reported within 30 days with photographic evidence. (Printify)
3. Returns
Do not mail a product back without receiving return instructions first.
Because many items are produced individually, a physical return may not be required for an approved damage or manufacturing claim. If a return is authorized, instructions and the correct return address will be provided by email.
Products sent to an address without prior authorization may not be accepted or refunded.
4. Exchanges
Exchanges are not generally offered for made-to-order products when the customer selected the wrong size, color, format, or design.
When the wrong item was produced or shipped because of a fulfillment error, a replacement may be provided after the claim is approved.
Customers should review apparel size charts before ordering.
5. Cancellations and Order Changes
Cancellation or modification requests must be submitted immediately after an order is placed.
Once an order has entered production, it may no longer be possible to:
- Cancel the order
- Change the product
- Change the size or color
- Change the artwork
- Change the shipping address
Submitting a request does not guarantee that the order can be changed or canceled.
6. Framed, Canvas, and Acrylic Artwork
Framed prints, canvas prints, acrylic prints, signed editions, and other fine-art products may be made specifically for the collector.
These products are not returnable because of a change of mind, personal preference, minor variations in framing materials, or differences between screen colors and the completed physical artwork.
Qualifying shipping damage, manufacturing defects, or fulfillment errors must be reported within 30 days of delivery with clear photographs.
7. Signed, Numbered, or Personalized Artwork
Signed, numbered, personalized, inscribed, or limited-edition products are final sale except when they arrive damaged, defective, or incorrect.
A replacement may differ in edition number when replacing a damaged limited-edition item. Any replacement arrangements will be explained before the claim is completed.
8. Commissions and Custom Artwork
Deposits, planning fees, and payments for custom commissions are governed by the written commission agreement.
Unless otherwise stated in that agreement:
- Deposits are nonrefundable once work begins
- Completed custom artwork is final sale
- Approved work cannot be refunded because of a later change of mind
- Additional revisions outside the agreed scope may require an additional fee
- Digital files cannot be returned after delivery
- Physical commission pieces remain eligible for review when damaged during shipment
If Maria Grasmick cannot complete a commissioned project, any refund due will be determined according to the commission agreement and the portion of work already completed.
9. Digital Products
Digital downloads, electronically delivered artwork, and digital commission files are final sale once delivery or download access has been provided, except when:
- The wrong file was delivered
- The file is corrupted
- The customer cannot access the purchased file because of a technical problem under our control
Please contact us so a working or corrected file can be provided.
10. Refunds
Approved refunds are returned to the original payment method whenever possible.
Processing time may vary depending on Stripe, PayPal, the customer’s bank, or the card issuer. Shipping charges are refunded only when required by law or when the entire order qualifies because of a fulfillment error, damage, or failure to ship.
Customers should review a seller’s return deadline, refund method, and responsibility for return shipping before purchasing online. (Consumer Advice)
11. Return Shipping Costs
When a return is approved because Maria Grasmick or a fulfillment provider sent a damaged, defective, or incorrect product, reasonable return-shipping instructions will be provided when a return is required.
When an exceptional discretionary return is approved for a non-defective product, the customer may be responsible for return shipping and any original shipping charges, unless otherwise stated in writing.
12. Lost or Undelivered Orders
Lost, delayed, or undelivered orders are handled under the Maria Grasmick Shipping Policy.
If merchandise cannot be shipped, the customer will receive the refund required under applicable law, including qualifying shipping and handling charges. (Consumer Advice)
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13. Chargebacks and Payment Disputes
Please contact Maria Grasmick before initiating a payment dispute so there is an opportunity to investigate and resolve the issue.
Submitting a fraudulent chargeback or falsely claiming that an order was unauthorized, undelivered, or defective may result in supporting documentation being provided to the payment processor.
Nothing in this section limits a customer’s lawful rights.
14. Contact
For return, replacement, cancellation, or refund questions, contact:
Maria Grasmick
Email: Maria@MariaGrasmick.com
Website: MariaGrasmick.com
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CONTACT
Contact – Political Cartoonist Maria Grasmick